Summary: Aamantran sells digital e-invitations only — no printed cards or physical goods are shipped. We offer full refunds before work begins. Once your invitation is live and you've received your link, refunds are not available — but we'll always make it right if something is our fault.
1. Eligibility for refund
You are eligible for a full refund in the following situations:
- You have not yet received your invitation link, and it has been more than 48 hours since payment.
- Your invitation was delivered with a significant error that is our fault and we are unable to correct it within 24 hours of being notified.
- You have contacted us within 2 hours of payment and the invitation setup has not yet started.
2. No-refund situations
Refunds are not issued in the following cases:
- Your invitation has been delivered and is live (the link has been sent to you).
- You have changed your mind about the design after the invitation is live.
- The details you provided were incorrect and we created the invitation based on those details.
- You no longer need the invitation (e.g., event cancelled or postponed) — we can update dates and details for free.
- More than 48 hours have passed since the invitation was delivered.
3. How to request a refund
To request a refund, contact us via:
- WhatsApp: send a message to our WhatsApp number mentioning your order ID and reason for refund.
- Email: aamantran@plexzuu.com with subject line "Refund Request — [Your Name]"
We will review your request within 1 business day and, if approved, process the refund to your original payment method within 5–7 business days.
4. Partial refunds
In certain cases where partial work has been completed, we may offer a partial refund at our discretion. We will always communicate clearly about what is being refunded and why.
5. Changes and upgrades
If you wish to upgrade your plan after purchase, you only pay the difference. Downgrades are not eligible for partial refunds after the invitation is live.
6. Questions
If you're unsure about anything, please reach out before purchasing. We're happy to answer questions and help you choose the right option. Contact us at aamantran@plexzuu.com.